Terms and Condition

These Terms and Conditions govern the provision of ash scattering services at sea by Eternal Tides to client. By engaging Eternal Tides for ash scattering services, the client agrees to comply with these Terms and Conditions

1. Service Overview

Eternal Tides offers ash scattering services at sea, providing a respectful and dignified method of honoring the deceased. The services will be performed out of Noyo Harbor, located in Fort Bragg CA, in accordance with applicable regulations. The Funeral Director will coordinate with Eternal Tides on behalf of their clients to provide this service.

2. Eligibility and Scope of Services

Eternal Tides offers ash scattering services at sea, providing a respectful and dignified method of honoring the deceased. The services will be carried out from the, "Twenty Grand" a 32' boat and will leave from, and perform all scatterings out of Noyo Harbor located in Fort Bragg, CA in accordance with applicable regulations. The Client will coordinate with Eternal Tides to provide this service.

Eligibility: The Client agrees that he/she has the legal authority to arrange for the scattering of cremated ashes on behalf of their clients and that the ashes are properly documented in accordance with all legal requirements.

Scope of Services: Eternal Tides will provide the following services to the Client:

  • Collection and handling of cremated remains

  • Sea-based scattering of ashes at a location agreed upon by the Client and Eternal Tides

  • Documentation of the event (if required)

3. Booking Process and Payment

  • Booking Process: Clients must submit a formal request for services via [email, phone, or website] . All relevant details, preferred service, and any specific instructions, must be provided at the time of booking.

  • Payment Terms: The Client is responsible for payment for services rendered. Payment is required in full at the time of booking, unless otherwise agreed upon in writing. Accepted payment methods include credit card or checks made to Eternal Tides. Prices for services will be as quoted at the time of booking and are subject to change. A price list will be made available upon request.

  • Service Confirmation: Eternal Tides will provide confirmation of the scheduled service, including the date, location, and specific arrangements.

4. Location and Weather Conditions

  • Location Selection: Eternal Tides will select an appropriate location for the scattering of ashes at sea, considering the Client's preferences and environmental guidelines. The Client must ensure they are aware that locations are subject to availability and legal restrictions.

  • Weather Policy: Ash scattering services are subject to weather conditions. If adverse weather, sea conditions, or other safety concerns arise, Eternal Tides reserves the right to reschedule the service. In the event of rescheduling, the Client will be notified, and a new date will be arranged at no additional cost.

5. Handling of Ashes and Documentation

  • Ash Handling: The Client is responsible for ensuring the cremated remains are properly packaged and delivered to Eternal Tides or that they are properly packaged for Eternal Tides to pick-up the remains from funeral home. Eternal Tides will handle the remains with care and respect during the scattering process.

  • Documentation: Upon completion of the scattering service, Eternal Tides can provide a certificate of scattering and/or photos of the event, upon request from the Client. The Client must submit any requests for documentation at the time of booking.

6. Legal and Environmental Compliance

  • Legal Requirements: Eternal Tides complies with all applicable local, state, and federal regulations regarding ash scattering. The Client must ensure they adhere to all relevant legal and environmental guidelines, including but not limited to maritime laws, cremation regulations, and the disposal of ashes in protected or restricted areas.

  • Environmental Protection: Eternal Tides will ensure that scattering services are performed in a manner that is respectful of the environment. No toxic or non-biodegradable materials will be used in the scattering process, and all ashes will be dispersed in an environmentally responsible way.

7. Liability

  • Service Provider Liability: Eternal Tides will exercise due care in carrying out the ash scattering service. However, we cannot be held responsible for factors beyond our control, such as weather, sea conditions, or force majeure events, which may affect the timing or execution of the service.

  • Indemnification: The Client agrees to indemnify and hold Eternal Tides harmless from any claims, damages, or losses arising out of the Client’s breach of these Terms and Conditions, or from any failure to comply with applicable legal, regulatory, or environmental requirements.

8. Force Majeure

Eternal Tides will not be liable for delays or failure to perform services due to events beyond our control, including but not limited to natural disasters, extreme weather, governmental restrictions, or other unforeseen circumstances that prevent the service from being provided as scheduled.

9. No Refunds and Rescheduling

  • No Refunds: All payments for services are non-refundable. Once a booking is confirmed and a service is scheduled, the Client acknowledges that no refunds will be issued if the service is cancelled by the Client.

  • Rescheduling: If a service cannot be performed as scheduled due to weather conditions, legal restrictions, or other factors outside the control of Eternal Tides, the Client will be offered the opportunity to reschedule at no additional charge. Rescheduling requests should be made as soon as possible.

10. Confidentiality

Eternal Tides respects the privacy of the Client. Any personal or sensitive information shared with Eternal Tides during the booking or service process will be treated as confidential and will only be used for the purpose of providing the ash scattering service.

11. Amendments and Cancellations

  • Amendments: Any changes to the service details, including the date, location, or instructions, must be communicated to Eternal Tides at least 10 days before the scheduled service. While we will make every effort to accommodate changes, some requests may not be feasible depending on availability.

  • Cancellations: Cancellations must be made in writing and are subject to a cancellation fee, depending on the timing of the cancellation. Cancellations made within 2 days of the scheduled service may incur up to 10% of the total service cost

12. Governing Law and Dispute Resolution

This Agreement shall be governed by the laws of United States. Any disputes arising from this Agreement will be resolved through binding arbitration or through the courts in United States, as applicable.

13. Acceptance of Terms

This Agreement shall be governed by the laws of United States. Any disputes arising from this Agreement will be resolved through binding arbitration or through the courts in United States, as applicable.

14. Changes to Terms

Eternal Tides reserves the right to modify these Terms and Conditions at any time. Any changes will be communicated to the Client, and continued use of the services will constitute acceptance of the new Terms.

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